Last updated 28 August 2026
Refund policy
GapValidator has two different payment contexts: your SaaS subscription and refundable pre-orders collected on founder-created validation pages.
GapValidator subscriptions
You can cancel renewal at any time through the billing portal. Except where mandatory law provides otherwise, completed subscription periods are not automatically refunded. If the service was materially unavailable or you were charged in error, contact us within 14 days and we will review the charge fairly.
Validation-page pre-orders
A pre-order on a generated validation page is explicitly presented as refundable early access, not a completed product. The founder who owns that validation is the seller of record and is responsible for delivery and honouring the refund commitment shown on the page. Payments are processed directly through the seller's connected Stripe account. GapValidator records refunds so the commercial verdict reflects the net payment signal.
How to request help
For a GapValidator subscription charge, email support@gapvalidator.com with the workspace email and payment date. For a validation-page pre-order, use the seller contact provided on that page or in the receipt.